This is how it works - Short Version:
You ring me on 07769 740 932 and I come to you.
This is how it works - Long Version:
Most of my work is initially done on site although I also use software to offer remote support.
On receipt of your call/enquiry via e-mail, I'll call you back.
You can outline your problem and I'll do my best to help you over the phone.
If I need to come out to you to sort the problem we'll agree a day and time.
I will turn up on the agreed day and within a quarter of an hour, either way, of the agreed time. If I'm any later I'll knock 50% off your bill!
Most “cures” take about an hour or so.
You have to resign yourself to the fact that if you call me out it will cost you probably in the region of £30 or plus the cost of any parts.
I do not carry a stopwatch with me nor an invoice pad and I always play fair!
On completion of the work I will confirm the time spent and the approximate cost (or the full cost if you have opted for a fixed price service)
I will call you the next day to make sure you are OK and that all is working fine.
A few days later I will send you or email you an invoice
If you are 100% happy please send me a cheque or pay online or in cash or with Green Shield Stamps.
Sometimes I won't be able to fix your laptop or PC. If that's the case I will obtain a firm quote from a reputable repairer and deliver your laptop/PC to them for nil additional cost. I will monitor the repair and let you know when you can collect your machine.
I never pay for software if I can help it as I use freely available programs from the internet from (very) reputable companies.
I do not deal in pirate software and am not prepared to load pirate software.
All Microsoft products carry a licence key and I am happy to reload Microsoft products if you have the original disk and the software licence that goes with the disk.
Increasingly, these days, Microsoft Products are linked to your Microsoft ID. I can download the software again from their site if they allow it and you have your Microsoft ID.